by Scott Sumner | Oct 25, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 25, 2026AI review replies can save writing time without making your business sound indifferent. Give the tool a narrower job: answer the customer’s actual feedback, using only facts you are comfortable publishing....
by Scott Sumner | Oct 23, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 23, 2026AI role-play gives you somewhere to practice a difficult client conversation before a real customer is on the other end. Use it to work on your questions and explanations, not to predict what that customer will...
by Scott Sumner | Oct 22, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 22, 2026AI meeting notes can make follow-up faster. Keep that benefit without turning a suggestion into a promise nobody made. Answer: Review AI meeting notes by separating confirmed decisions, explicit commitments and...
by Scott Sumner | Oct 21, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 21, 2026You can use AI to work with a business document without sharing every detail in the original. But hiding a customer name on screen is not the same as removing it from the file. Answer: Before uploading a PDF to...
by Scott Sumner | Oct 20, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 20, 2026AI can take routine work off your team’s plate. If that work also taught new employees how to make decisions, your training plan needs an update. Answer: Businesses adopting AI should redesign junior work,...
by Scott Sumner | Oct 17, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 17, 2026AI document analysis can save a business owner time reviewing reports. Before relying on the summary, check whether the tool received the charts and diagrams as well as the words. Answer: AI can analyze document...
