by Scott Sumner | Oct 7, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 7, 2026Your next customer interaction might arrive through a personal AI assistant. Sierra and Meta’s newly announced Personal Agent Protocol makes a practical question harder to ignore: how will your business...
by Scott Sumner | Oct 6, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 6, 2026An AI upgrade can improve the demo and still make an existing task worse. Before changing a model, prompt or connected knowledge source, keep a small set of examples that show what already works. AI regression...
by Scott Sumner | Oct 4, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 4, 2026Turning off AI training does not mean your conversation disappears. Before your team pastes customer information into ChatGPT, separate the training setting from storage, memory and workspace access. Answer: AI...
by Scott Sumner | Oct 3, 2026 | AI at Work
By Scott Sumner | AI at Work | Published October 3, 2026AI sycophancy can make a weak business idea sound reassuringly sensible. Use AI to examine a decision without treating its agreement as evidence that customers will want it. Answer: AI sycophancy is the tendency...
by Scott Sumner | Sep 30, 2026 | AI at Work
By Scott Sumner | AI at Work | Published September 30, 2026ChatGPT plugins give businesses another place to help customers do useful work. OpenAI’s latest changes make that opportunity worth a look, but a new place to put your logo is not a reason to build...
by Scott Sumner | Sep 29, 2026 | AI at Work
By Scott Sumner | AI at Work | Published September 29, 2026A document your AI assistant reads should not get to change its job. Prompt injection is a practical business risk when outside content can influence an assistant that also has access to private data or tools....
